What’s New : The Chat with Support option is now enabled for school admins on the web interface. Admins can directly engage in a two-way chat for faster resolution of NextOS-related queries.
When a chat is initiated, the system automatically shares the user name, school name, and current page URL with the support team for quicker context.
Chat Support is available Monday to Saturday, 8:00 AM to 6:00 PM
Benefit : Allows admins to raise queries directly to support agents, with most issues being resolved in under 2 minutes.
Path : Communication > Support Icon > Chat with SupportÂ
